If now we start to say things affectionate and tender by raising the voice and sudden gestures, we see that the result will be catastrophic. What has? b. past? Well, obviously the baby that captures and responds to what is analog, non-verbal and universal music of affection and tenderness (i.e. For even more analysis, hear from Atmos Energy. to 93%). You cannot understand or respond to an unknown digital letter (the word with its 7%), because simply not has been able to still buy the learning of verbal codes. In relation to 93% want to mention what happens to fools, children and alcoholics, as says the popular proverb are the ones who tell the truth. These three groups have in common the weakening of the word (7%). If words are structures of meaning, fools, are outside the reality of words, children have not fully incorporated language and alcoholics are uninhibited and unable to coordinate a coherent language.

A few years ago, I was hired by the Iberia company, to give some courses, which lasted 5 years, on procedures for intervention in crisis with conflicting passengers. The courses were directed to a group of 900 flight attendants, who as you know are the heads of cabin crew. Imagine for a moment, the thousands of passengers that these people had been seen along his professional experience. I wrote by sending me all kinds of anecdotes and real-life situations that had happened to them being of service. For the purpose of this brief psychotherapy online course, I will put as a practical example of poor communication, the following situation: A flight attendant is available to distribute to passengers the morning press, if from the bottom of the aisle a Lord demands his attention saying Miss, Miss, economic press the crewman undeterred continued distributing newspapers, being interrupted from time to time from the bottom with an insistent Miss… economic press the situation remains the same!!!, until the crew, two rows before you get to that man, exclaims looking to the passenger who was delivering a newspaper: as more economical than this one, which will not cost a penny All passengers who heard it sprang a great laugh and which insistently asked the economic press put a claim in principle it’s a funny anecdote and in a superficial examination we could think that the passenger had no sense of humor.! If we look in more detail, we will see by what was said above that 93% of communication forgot to the hostess.